Creative Dental and Medical Supplies LLC. Phones: Miami(786) 683-2596 Fax(206) 495-0925 Caracas (212) 335-5110 Bogota(571) 508-2514

Checkout - step 3 / 3

SHIPPING INFORMATION FOR U.S. CUSTOMERS:

 Our aim is to dispatch your order within 2 working days, from the time the order is received until we verify and process the payment information.

 If there is any discrepancy in the information that could raise any suspicions about the source of payment, Creative Dental will get in touch with the customer by phone and/or email to verify this information and proceed with the order.

 Creative Dental will not process the payment without having previously communicated with the customer. If this verification delays the shipment, Creative Dental will not be responsible for the delay, even if the type of shipment requested was urgent.

    Orders received between Friday after 5:00 p.m. and before 9:00 a.m. on the following Monday (EST) will be processed on that Monday after 9:00 a.m., in the same order they were received.

 Urgent orders (i.e. 2nd. Day, Next Day, Express, etc.) received during the weekend will be confirmed first with the customer before being processed. The same applies to regular national holidays.

 Domestic orders will be shipped via United Parcel Service (UPS) or United States Postal Service (USPS). If for any reason the customer requires a different service, he/she must contact us directly to arrange this service.

 Our standard delivery destinations include the 50 US states and Puerto Rico.

 

SHIPPING INFORMATION FOR CUSTOMERS OUTSIDE THE U.S.:

 Our aim is to dispatch your order within 2-3 working days, from the time the order is received until we verify and process the payment information.

 If there is any discrepancy in the information that could raise any suspicions about the source of payment, Creative Dental will get in touch with the customer by phone and/or email to verify this information and proceed with the order.

 Creative Dental will not process the payment without having previously communicated with the customer. If this verification delays the shipment, Creative Dental will not be responsible for the delay, even if the type of shipment requested was urgent.

 Orders received between Friday after 5:00 p.m. and before 9:00 a.m. on the following Monday (EST) will be processed on that Monday after 9:00 a.m., in the same order they were received.

 Urgent orders (i.e. 2nd. Day, Next Day, Express, etc.) received during the weekend will be confirmed first with the customer before being processed. The same applies to regular national holidays.

 International orders will be shipped via UPS or DHL. If for any reason the customer requires a different service, he/she must contact us directly to arrange this service.

 Our standard delivery destinations include Canada and all countries in South and Central America and the Caribbean.

 For orders from Europe, Asia, Africa and Oceania, Creative Dental will check with the delivery address registered by the customer, the service that best fits the needs of each client.

 

ATTENTION! INTERNATIONAL BUTYERS – PLEASE NOTE:

 Import duties, taxes, and charges are NOT included in the item price or shipping cost. These charges are the buyer's responsibility, when the case or type of purchase, so requires.

 Please note that under the laws of imports from each country, there is an amount allowed for import and purchases abroad for individuals where no tariff charges and / or taxes are applied. This amount may be semiannual or annual, and can vary between $100 and $600.

 Please check with your country's customs office to determine what these additional costs will be prior to purchasing, since the office of a particular country may delay the receipt of your package, depending on the laws governing this country.

 UPS and DHL will charge the recipient with all duties, taxes and/or brokerage fees upon delivery.

 You can email us if you have more questions about our shipments.

RETURNS INFORMATION:

*** WE WILL NOT ACCEPT ANY RETURNS IN OUR OFFICES, WITHOUT PRIOR AUTHORIZATION OF ANY REPRESENTATIVE OF CREATIVE DENTAL ***

· To arrange for a return, simply get in touch with us.

The following conditions must be complied with:

· All returns must be accompanied by a copy of your invoice and a reason for the return.

· Merchandise must be returned in its original container, unmarked, and properly packaged.

· Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee. (20% of its original price).

· Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).

· Shipping charges will apply on all returns.

Items than cannot be returned:

The following special, customized, or government-regulated items are not returnable:

· Opened handpieces, small equipment, and custom-ordered equipment.

· Hazardous items.

· Expired products.

· Articles that have been specially ordered from the manufacturer and can no longer be returned – invoice will show this note:  "SPECIAL ORDER" for these specific items.

Back
Copyright © 2021 dentamedical.com. Powered by Zen Cart
Parse Time: 0.333 - Number of Queries: 85 - Query Time: 0.140178613922